Privacy policy
Last updated: 12 August 2026
UmeCave (“we”, “us”) provides a private watch-party service for two people on web and mobile. This policy explains what we collect, why, and your choices.
1. Information we collect
- Account data — email address, display name, password hash (we never store plain passwords).
- Session data — authentication tokens and device-session identifiers so only one active session can use an account at a time.
- Subscription & payment records — plan, status, amounts paid, start/end dates, and payment provider references needed to confirm access. Card details are handled by the payment provider, not stored by UmeCave as full card numbers.
- Usage data in rooms — room codes, join events, and realtime sync needed to run the cave experience.
- Support messages — whatever you send to support@umecave.app.
2. How we use information
- Create and secure your account.
- Authenticate you and enforce single-device sessions.
- Provide hosting (paid) and joining (free) experiences.
- Process subscriptions and show payment history.
- Diagnose issues, prevent abuse, and improve reliability.
- Respond to support requests.
3. Sharing
We do not sell your personal data. We may share limited data with:
- Infrastructure and hosting providers that run UmeCave under contract.
- Payment processors for subscription purchases.
- Authorities when required by law.
Content you play (for example from YouTube) is governed by those platforms’ privacy terms as well.
4. Retention
We keep account and subscription records while your account is active and for a reasonable period afterward for security, billing, and legal reasons. You can request deletion as described on our Delete account page.
5. Security
We use industry-standard practices (hashed passwords, session tokens, HTTPS where configured). No system is perfectly secure; please use a strong unique password.
6. Children
UmeCave is not directed at children under 13 (or the minimum age in your region). If you believe a child provided data, contact us and we will delete it where required.
7. Your rights
Depending on your location, you may request access, correction, export, or deletion of personal data by emailing support@umecave.app. Include the email on your account.
8. Changes
We may update this policy. Material changes will be reflected by the “Last updated” date on this page.
9. Contact
Questions about privacy: support@umecave.app.